Delivery and Returns Info

UK Delivery Information 

All prints will be dispatched within 7 working days of purchase.

Tapestry works are custom made and will be dispatched within 4 weeks of purchase. Updates are available during the making process.

Ceramic works are custom made and will be dispatched within 4 weeks of purchase. Updates are available during the making process.

Non-UK Delivery Information 

Artwork can be delivered to most countries. Delivery costs vary according to item and country. Delivery charges are calculated at the checkout. 

You will be sent a tracking number once your order is despatched.  For shipping to USA, Canada, Mexico, Brazil and Australia it can take some time to pass through customs so please check the tracking number if it is taking longer than expected. If you are having issues tracking your item please contact info@charlotteedey.com

All orders require a signature upon delivery. Please check your tracking number to locate and collect your order if it has been attempted to be delivered whilst you are out. If it is left unclaimed for too long a period, it will be returned to the UK.

Where orders are returned to us due to incorrect / incomplete address or for items that remain unclaimed at a postal depot after attempted delivery, you will be liable for any additional costs required to fulfil the order.

Customs Charges / Import Duty

Where items are supplied for export from the United Kingdom, the customer is liable for complying with any legislation or regulations governing the importation of the goods into the country of destination and for payment of any import duties or taxes which are levied on them. 

 

Returns Information

As all artwork is made to order, artworks cannot be refunded or exchanged once they have been ordered.

 

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